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Blog from GE Telecom

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The Need for Speed – faster broadband for SMEs

The Need for Speed – faster broadband for SMEs

  How can GE Telecom support SME growth? SME growth According to the latest Small Business Research Report 2015 from Exemplas, 40% of SMEs reported an increase in sales turnover on the previous year of trading and 73% plan to grow their business in the next two to three years. As suppliers to this market how can we support their growth? Provide faster, more reliable internet connectivity As businesses grow they employ more people who need email accounts, access to the company files and internet access. Copper broadband is limited to 24Mb/s, common fibre broadband is limited to 80Mb/s yet Ethernet circuits offer up to 100Gb/s. Growing SMEs typically work long hours and require high productivity. Waiting for emails, delays in downloading files or losing a broadband connection is not an option. Why add internet connectivity to your portfolio? By managing the internet connectivity you have the ability to analyse and fix internet issues more easily There is a high demand for better connectivity It is easy to sell, provision and support The fibre broadband footprint is increasing The cost of fibre Ethernet has reduced in recent years making it a more accessible to SMEs Manage hosted applications over the internet connection you manage When you have the internet connection you can recommend the best hosted applications for the business such as Office 365 and manage updates and issues for every user on the network If customers are considering hosted voice applications you can help them choose the right solution and manage this for them – adding users, setting up the IVR, managing call forwarding and overflows and fixing... read more
Why is cloud voice taking off?

Why is cloud voice taking off?

Six reasons why cloud voice is taking off…….   1. Reliable connectivity is cheaper The biggest barrier to cloud-based telephone systems has been broadband because voice traffic is intolerant to varying speeds and congestion. This issue, coupled with the ‘best-effort’ nature of broadband technologies, has given hosted voice a bad start and a bad name. Now that companies can buy fibre broadband and a dedicated leased line they are starting to use it. 2. Better security Early offerings based on freeware like Asterisk, threw up a new problem of telephone fraud. They were easy to hack into and customers found themselves with bills for thousands of pounds. The best propositions these days are based on robust carrier-class switches that sit within a private cloud behind industrial firewalls. Home-grown systems were hard to partition for multiple tenants and new features were often developed in a haphazard way, making platforms prone to software issues and outages. Platforms like Broadsoft have proper development and release cycles minimising upgrade issues. 3. Prices have come down When the cost of extensions, new handsets, a host of optional features and call charges were taken into account, the savings with hosted telephony were often marginal. Only companies that needed the flexibility of the cloud found real value in changing their business communication solution. These days a single monthly fee often includes all the standard features, equipment and call charges. 4. Number porting is easier Customers often want to retain their telephone numbers and this has not always been guaranteed or straightforward. Nowadays we have mature porting arrangements, similar to the PAC process in mobile. 5. New... read more
GET Together to bring Superfast Broadband to your area

GET Together to bring Superfast Broadband to your area

Tired of waiting for your slow internet connection? You too can have superfast broadband GET Together with your neighbours and make it happen   The government’s Broadband Connection Voucher Scheme will pay a grant of up to £3000 for the installation of superfast broadband. Even this isn’t enough to cover the cost in some areas but the GET Together broadband campaign from GE Telecom is calling on you to pool your voucher with your neighbours to make a project in your area viable. How it works The Broadband Connection Voucher Scheme provides a grant of up to £3000 for eligible businesses to improve their broadband connection. These vouchers can be pooled in a group scheme to raise enough funds for a bespoke network installation covering you and your neighbours. We have a range of solutions for every situation, from a shared leased line wired between offices in the same building to a fibre-over-wireless network that can cover a square mile or more. Typically a bespoke solution needs just five to ten eligible businesses, but if we already have a network presence in your area, this could be as low as two. What do I need to do? Speak to your local businesses and register their interest in superfast broadband. They could be shops, cafes, offices or even self-employed people working from home. There’s no need to sign up to anything at this point and they can make their decision once the network proposal is complete. Once you’ve got a list of who’s interested, get in touch with us and we’ll take it from there. We will put a quote... read more
Why are local breweries upgrading to hosted telephony?

Why are local breweries upgrading to hosted telephony?

My taste for alcohol has changed over the years. I have gone from cider to beers, wines, spirits and mixers to a nice cold glass of prosecco. I lived in Germany during my beer-drinking phase and discovered wonderful local breweries producing beers such as Kölsch in Cologne and Weissbier in Erdinginger. In Derbyshire we are lucky to have an array of local breweries, some attached to award-winning pubs such as The Brunswick Inn, which have been introduced to me by my technical support colleagues. Guest ales such as Beacon, Tiger, Timothy Taylor Landlord have been recommended. Local breweries are springing up all over the country. Often family-run and led by retired brewing professionals determined to make their hobby profitable. As a growing SME with an online shop where speciality ales can be bought and delivered to your door, they have a need to recruit more staff to manage orders and answer phone queries. Growth is one driver causing breweries to consider purchasing a phone system and cloud telephony is attractive as a feature-rich phone system because new extensions can be purchased on a monthly basis with the ability to add or reduce connections as required. They can take their telephone numbers with them and, with GET VoIP from GE Telecom, all of their UK landline and UK mobile calls are free. The most compelling feature of hosted telephony solutions for local breweries is that, perhaps with only a couple of extensions, they have all the features of a much larger and highly developed business phone system. Features like auto attendant, queues and voicemail are standard and upgrades to things like call... read more
FTTC – Fibre Broadband for Business

FTTC – Fibre Broadband for Business

What is FTTC? It stands for fibre to the cabinet and it is fibre-optic broadband which offers faster Internet connectivity. Businesses looking to use their Internet connection for more than checking email and using Google may benefit from faster more reliable fibre-optic services. Why does the fibre only go as far as the cabinet? Well quite simply the cost of running fibre into every premise is exponentially more expensive than running fibre to the street cabinet. The cost of equipment to terminate fibre is also significantly more expensive than copper. The Virgin ‘fibre-optic’ broadband works on the same basis, with fibre to the street cabinet and then copper all the way to the set-top box. What’s the benefit of Fibre-Optic Broadband to the customer? This service provides up to 80Mbit/s downstream bandwidth and up to 20Mbit/s upstream bandwidth. Similar to most existing broadband services, the actual bandwidth available will depend on distance between the green street cabinet and the customer premises. However, customers will always be nearer to their street cabinet than they will be to the telephone exchange itself. Does the customer need any special equipment? The service is based on VDSL2 (Very high speed DSL) technology rather than ADSL. This means that the customer’s existing modem or router won’t work. The service will be installed by an Openreach engineer on the customer’s existing telephone cabling. A new faceplate will be installed on the master socket together with a VDSL2 modem. This modem will present an Ethernet socket to the customer, into which an Ethernet router will need to be connected. What offers are available? GE Telecom is currently... read more
What is Cloud voice?

What is Cloud voice?

What is Cloud voice? Cloud voice is a virtual phone system hosted in the cloud. You don’t need to buy or maintain hardware and your calls are made over the internet. You just need a reliable internet connection. It’s got all the features of a traditional phone system but it also lets you work from whatever device you choose, from any location, in or out of the office, as long as you’re online. Calls are crystal clear, it’s more flexible and it’s more cost efficient. What are the benefits of Cloud voice? You can talk to colleagues for free wherever they are using the cloud, redirect your calls when you’re out of the office and manage your calling features from any device, anywhere, using the online portal. It has more sophisticated call features like call recording, call centre, and audio and web conferencing that you can add for anybody who needs them. Key Benefits You can control your costs by creating a bespoke package for each user You get market-leading products without a large upfront investment You can scale up or down as you need to You can manage all phones across multiple locations in a single solution You can integrate mobile and office phones on one telephone number. You get a 100% uptime guarantee How can I find out more? GE Telecom is a business communications supplier specialising in Cloud voice. Their offering is called GET VoIP and is a hosted voice solution using the leading platform –... read more